Avi-on Return, Exchange, &
Warranty Policy

Last Revised: December 14, 2022

Avi-on has a zero manufacturing defect policy, and we require the return of hardware products for return or exchange. Here is a quick summary of the credits supplied depending on the condition and timing of product returns.

Unused product in unopened boxes

  • 100% credit if returned within 90 days of shipment
  • 90% credit if returned within 180 days of shipment
  • No returns after 180 days of shipment

Unused product in opened boxes

  • 75% credit if returned within 180 days of shipment

Products damaged by installation and/or used products

  • No credit


  • After 180 days from shipment, all returns will be handled exclusively through our warranty process.
  • All failed hardware products must be returned to Avi-on for engineering inspection.
  • For 5 years from shipment, Avi-on will replace any failed unit with a functional equivalent. The failed unit must be shipped to Avi-on to qualify for a replacement. Avi-on does not cover the cost of device removal, reinstallation, or return shipping. See our standard terms and conditions at Avi-on.com for complete warranty information.

Avi-on Return & Exchange (RMA) Request

Please complete the following form for return or exchange of Avi-on products. Avi-on will respond to the email on this form within 3-5 business days