logo-avi-on-WHITE

RETURN & EXCHANGE (RMA)
REQUEST Form

Please answer a few questions to help us better serve your needs.

  • 1) To receive an RMA number, please complete the information below.

    2) The RMA number and form will be sent to you via email within 2 business days.

    3) To receive accounting credit, please include the RMA number and form in the package when you ship all returned devices to the address shown below.

    4) Credit memos will be issued via email by the Avi-on Finance Team after the returned items are inspected.

    5) Avi-on return and exchange policy is shown at the end of this form.

    A more automated version of this process is coming.

    Thank you for your business!

  • function SvgDhtupload(props) { return /* @__PURE__ */ react.createElement("svg", dhtupload_svg_extends({ width: 54, height: 47, xmlns: "http://www.w3.org/2000/svg" }, props), dhtupload_svg_path || (dhtupload_svg_path = /* @__PURE__ */ react.createElement("path", { d: "M40.213 10.172c1.897.21 3.68.738 5.35 1.58a15.748 15.748 0 014.374 3.242 15.065 15.065 0 012.951 4.533c.72 1.704 1.08 3.522 1.08 5.455 0 1.827-.28 3.654-.843 5.48-.562 1.828-1.379 3.47-2.45 4.929A13.39 13.39 0 0146.669 39c-1.599.948-3.452 1.458-5.56 1.528H37.26a1.62 1.62 0 01-1.185-.5 1.62 1.62 0 01-.501-1.186c0-.457.167-.852.5-1.186.334-.334.73-.5 1.186-.5h3.848c1.44 0 2.75-.37 3.926-1.108a10.851 10.851 0 003.03-2.846 13.53 13.53 0 001.95-3.9 14.23 14.23 0 00.686-4.321c0-1.582-.316-3.066-.949-4.454a11.623 11.623 0 00-2.582-3.636 12.857 12.857 0 00-3.742-2.478 11.054 11.054 0 00-4.48-.922l-1.212-.053-.37-1.159c-.878-2.81-2.292-4.998-4.242-6.562-1.95-1.563-4.594-2.345-7.932-2.345-2.108 0-4.005.36-5.692 1.08-1.686.72-3.136 1.722-4.348 3.005-1.212 1.282-2.143 2.81-2.793 4.585-.65 1.774-.975 3.68-.975 5.718h.053l.105 1.581-1.528.264c-1.863.316-3.444 1.317-4.744 3.004-1.3 1.686-1.95 3.584-1.95 5.692 0 2.39.8 4.462 2.398 6.219 1.599 1.757 3.488 2.635 5.666 2.635h4.849c.492 0 .896.167 1.212.5.316.335.474.73.474 1.187 0 .456-.158.852-.474 1.185-.316.334-.72.501-1.212.501h-4.849a10.08 10.08 0 01-4.374-.975 11.673 11.673 0 01-3.61-2.661 13.173 13.173 0 01-2.478-3.9A12.073 12.073 0 010 28.301c0-2.706.755-5.148 2.266-7.326 1.511-2.178 3.444-3.636 5.798-4.374.14-2.354.658-4.542 1.554-6.562.896-2.02 2.091-3.777 3.584-5.27 1.494-1.494 3.25-2.662 5.27-3.505C20.493.422 22.733 0 25.193 0c1.898 0 3.637.237 5.218.711 1.581.475 3.004 1.151 4.269 2.03a13.518 13.518 0 013.268 3.215 18.628 18.628 0 012.266 4.216zm-11.964 13.44l6.22 6.85c.245.247.368.537.368.87 0 .334-.123.642-.369.923l-.421.263c-.211.246-.484.343-.817.29a1.544 1.544 0 01-.87-.448l-3.69-4.11v16.97c0 .492-.166.896-.5 1.212-.334.316-.729.474-1.186.474-.492 0-.896-.158-1.212-.474-.316-.316-.474-.72-.474-1.212V28.25l-3.584 4.005a1.544 1.544 0 01-.87.448.959.959 0 01-.87-.29l-.42-.264c-.247-.28-.37-.588-.37-.922 0-.334.123-.624.37-.87l6.113-6.746v-.052l.421-.422a.804.804 0 01.396-.29c.158-.053.307-.079.448-.079.175 0 .333.026.474.079.14.053.281.15.422.29l.421.422v.052z", fill: "none" }))); }

  • Important Contact Info

    Avi-on Warehouse Address

    • Avi-on Returns Desk
    • RMA #
    • AVI-ON LABS, INC.
    • 2700 Rasmussen Road, Suite L-10
    • Park City, UT 84098-6454

  • Avi-on Return, Exchange, & Warranty Policy


    Avi-on has a zero manufacturing defect policy, and we require the return of hardware products for return or exchange. Here is a quick summary of the credits supplied depending on the condition and timing of product returns.


    Unused product in unopened boxes

    • 100% credit if returned within 90 days of shipment
    • 90% credit if returned within 180 days of shipment
    • No returns after 180 days of shipment

    Unused product in opened boxes

    • 75% credit if returned within 180 days of shipment


    Products damaged by installation and/or used products

    • No credit

    Warranty

    • After 180 days from shipment, all returns will be handled exclusively through our warranty process.
    • All failed hardware products must be returned to Avi-on for engineering inspection.
    • For 5 years from shipment, Avi-on will replace any failed unit with a functional equivalent. The failed unit must be shipped to Avi-on to qualify for a replacement. Avi-on does not cover the cost of device removal, reinstallation, or return shipping. See our standard terms and conditions at Avi-on.com for complete warranty information.

  • Should be Empty:

Avi-on
HEADQUARTERS

Location

2700 Rasmussen Rd, Suite L-10 Park City, UT 84098

Phone

(877) 284-6687 – Sales
(877) 284-6689 – Commissioning
(877) 284-6695 – Residential

Avi-on
Featured Products

The Avi-on family of products consists of load controllers, sensors, wall stations and connectivity products that work together in one big happy family.  Load controllers manage dimming, schedules, scenes, groups/zones and more while the sensors are able to detect motion with all new state-of-the-art features. These products work seamlessly with the Av-ion cloud to provide a robust wireless ecosystem.
Microwave Sensor
Direct Connect PIR Sensor
Avi-on PIR Sensor
Avi-on XPP
Youtube Linkedin Twitter Facebook-f

Newsletter

Resources

Quick Links

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Avi-on Labs, Inc. is under license. Other trademarks and trade names are those of their respective owners.