Please answer a few questions to help us better serve your needs.

  • Avi-on Return & Exchange (RMA) Request

  • 1) To receive an RMA number, please complete the information below.

    2) The RMA number and form will be sent to you via email within 2 business days.

    3) To receive accounting credit, please include the RMA number and form in the package when you ship all returned devices to the address shown below.

    4) Credit memos will be issued via email by the Avi-on Finance Team after the returned items are inspected.

    5) Avi-on return and exchange policy is shown at the end of this form.

    A more automated version of this process is coming.

    Thank you for your business!

  • Important Contact Info

    Avi-on Warehouse Address

    • Avi-on Returns Desk
    • RMA #
    • 2700 Rasmussen Road, Suite L-10
    • Park City, UT 84098-6454
  • Should be Empty:



2700 Rasmussen Rd, Suite L-10 Park City, UT 84098


(877) 284-6687 – Sales
(877) 284-6689 – Commissioning
(877) 284-6695 – Residential

Avi-on Return, Exchange, & Warranty Policy

Avi-on has a zero manufacturing defect policy. Avi-on requires the return of hardware products for credit towards a return or exchange. Depending on the condition and timing of product returns, the following credits will be applied.

Unused product in unopened boxes

  • 100% credit if returned within 90 days of shipment
  • 90% credit if returned within 180 days of shipment
  • No returns after 180 days of shipment

Unused product in opened boxes

  • 75% credit if returned within 180 days of shipment

Products damaged by installation and/or used products

  • No credit

Avi-on Warranty

  • After 180 days from shipment, all returns will be handled exclusively through the Avi-on warranty process
  • All suspected hardware failures must be returned to Avi-on for engineering inspection
  • For 5 years from shipment, Avi-on will replace any failed unit with a functional equivalent. The failed unit must be shipped to Avi-on to qualify for a replacement. Avi-on does not cover the cost of device removal, reinstallation, or return shipping. See our standard terms and conditions at for complete warranty information

featured products

The Avi-on family of products consists of load controllers, sensors, wall stations and connectivity products that work together in one big happy family.  Load controllers manage dimming, schedules, scenes, groups/zones and more while the sensors are able to detect motion with all new state-of-the-art features. These products work seamlessly with the Av-ion cloud to provide a robust wireless ecosystem.